Support:
Our service desk aim to help you with your IT needs.
With both generic IT knowledge and highly specialist knowledge in solutions we have provided, our engineers will take ownership of your issues and diligently assist your staff with their needs.
Our break-fix team are backed up with both training and developer resource to ensure proactive measures can be considered to streamline your operations.
What we provide:
> Service contract with SLA measuring and reporting.
> Online ticketing system to raise and review incidents.
> Available both during office hours, and emergency cover outside office hours.
> Remote screen sharing facilities to help diagnose and fix your issues.
> Preventative maintenance via RMM tools to ensure staff hardware is fully up to date and Cyber Essentials certified.
> Engineer visits on-site as required.
> Full compliance with your specific security policies and procedures.
